Our Customers Have Their Say
Read just some of the reviews, ratings and testimonials our customers have shared.
Excellent Experience
The experience ... was excellent. I have only little knowledge of hot tubs . He answered my questions in detail, with no pressure. I chose to go to store the same day to see the recommended tub that we talked about. James was informitive and didn't try to up sell me to a more expensive unit. I would recommend this company to anybody. Family owned, and I will be a customer for the long run. I will definitely return when I want to upgrade. The delivery team was excellent and the installation was very smooth. Thank you James for your honesty and service.
Rick J.
Cadillac of All Spas
As a widow living alone, I will admit that I was extremely skeptical about making a major decision like this on my own. I said a few prayers...I feel like I purchased the "Cadillac of all spas".
I just wanted to express my gratitude...and the excellent representation offered by Inland Empire Hot Spring Spas in Moreno Valley. I would not hesitate to recommend your company or this dealer to any of my family or friends.
Jeannie B.
No More Pain Pills
I purchased my hot tub in march 2011 it was the best thing i could have done, no more pain pills sleep better less stress what more could I ask for - Terrilynn68
Yes, I recommend this product (from Watkins website)
Customer Focused
I don't write reviews often, though I use them heavily when making a purchase, but every now and again a company stands out. I think a company should be recognized for the great customer oriented service they provide. This is one of those companies.
I went to tens of different hot tub vendors and they were all more or less the same, they just want your sale and they are done with you. After all, it's not like they are going to count on you purchasing a hot tub frequently, so they don't really care.
From the moment I called and spoke with Jim, before coming in, up through after delivery they have been extremely customer focused, helpful, and friendly.
The one problem I experienced was that I went into the showroom with one model set in my mind but there was so many options on display that I became very indecisive in which one I wanted. Obviously not a complaint, just a problem. Jim walked us through all the pros and cons and never once tried to push us to a more expensive model, he just helped us make a decision that we thought would be right for us.
Our tub was delivered on time by more great employees who thoroughly explained everything and set the hot tub up exactly how I wanted it. Another amazing show of customer service was that after they left my electrician was wiring it all up but couldn't get the power to the hot tub from the sub panel. Well, Jim sent someone out same day and had it going for us within a few minutes. I believe my electrician was just putting a wire in a wrong connection.
Anyway, I can't recommend this place enough. If I ever buy another tub it will definitely be from here and because of their service I'll definitely drive the little bit further to their store for all my supplies.
Martin M.
Cordial Assistance
For the Service Department
It is with pleasure I write to inform you as to how pleased we have been with your Customer Service Representative. He has shown not just how good or great but OUTSTANDING customer service to us during the service call to our home. His assistance was cordial, friendly, very positive and with empathy for our situation.
...Even though we are totally out of your immediate area of sales and marketing, we thank you for following up and assisting us...
G&P - Barstow, CA
Knowledgeable and Fast
Excellent! Very helpful, kind guys who helped me find the right pool for me, and to get it set up in the high desert. The crew they sent to install was very knowledgeable and fast, and when a mix up happened and a ladder didn't come, they drove two hours up the next day to bring it out to me. Great guys, great company!
C.L. - Cathedral City
Third Spa
Just had my third Hotsprings spa installed in or new home by these guys. Jim, James, Ryan and his crew where great again. Perfect installation and customer service. Before you by a spa give them a call. You will not be disappointed.
Craig W.
It's THAT Simple
These people are INCREDIBLE! We bought our spa from them in 2005 and now we're buying another today! (2016).
James sold us our 1st one AND this one. That's how "Family Owned" they are.
He just kept surprising us with FREE services and add-ons we didn't expect. I guarantee you can't do better than these wonderful people! It's THAT simple. Thanks James, for taking such GREAT care of us!!!
Randy I.
Surgery Recovery
When I purchased my Hot Springs Spa over 6 years ago I had no idea how therapeutic it would be for me. I had spine surgery 4 years ago, total hip replacement 3 years ago, and arthroscopic knee surgery last summer. After each procedure my Hot Springs Spa played a vital role in my recovery.
Andrew L.
Highly Recommends
John and Blake just left our home after delivering our new prodigy spa. These two young men couldn't have been any more professional and courteous. This is our second hot springs spa. Our first one was about 20 years old. Can't wait for the water to get warm enough to get in. We highly recommend this company.
Sue F.
Want to see some photos of installations that we've done? Tap or click here...
Their Own Paradise
I just wanted to take a moment to thank you and your company for helping restore some sanity in our lives with the new Hot Springs spa. As you know, we purchased our original spa from you about 18 years ago and decided to replace it this year for a larger, more feature-packed model. The longevity of the original spa as well as your business is testament to the fact that a high quality product backed by high quality service combines for a very satisfying customer experience, so much so that you've made me a repeat customer!
A spa can be an important investment, not only adding value to one's home but to the lives of the owners, so I really appreciate the time you and your staff took to help me select my new model. Making it all the better was the quick turn-around time you provided and offering a price that was simply unbeatable! Your delivery team was awesome, arriving in the window they said they would and getting right to work removing my old spa and installing the new one. They also took time before leaving to educate me on how to operate and care for my new spa, and left everything so clean you never knew they were there.
My wife and I look forward to many relaxing nights to come in our new Hot Springs spa, and when the time comes to upgrade again or to help a friend find their own piece of paradise, I know exactly where to go - Inland Empire Hot Spring Spas!
All the best,
Scott F.